Shipping Information

  1. Although Roots Natural Products strives to maintain a 3-5 day average time-to-ship, we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)
  2. Roots Natural Products will ship to any physical address in South Africa. We will not ship to P.O. Boxes. Each package requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.
  3. Roots Natural Products preferred carrier is DSV Courier or The Courier Guy and all shipping will be competed through them unless otherwise specified. Our shipping prices may vary with those of another carrier. Roots Natural Products ensures that the shipping cost will be accurately displayed for each purchase at the time of purchase from
  4. All build and ship times are counted in business days only and correspond with those of DSV and/or The Courier Guy- our preferred carrier- and follows a M-F work week.